Fix payment bug, such as declined or incomplete transactions

If you lot have problems paying for Google products, you might need to fix a problem with your payments contour.

Discover the issue yous're experiencing below:

"Your transaction cannot be completed"

A diversity of different situations may trigger this bulletin. Endeavour these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting boosted information to the states, please do so. The other steps listed are unlikely to resolve this outcome.
  • Cheque whether the billing address for your payment method (such every bit a credit card) matches the address recorded in your Google payments middle settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play souvenir bill of fare to complete the transaction.
  • Try using the best interface for your calculating device:
    • If y'all're using a desktop computer, try the transaction using the Google product's website.
    • If you're using a mobile device, try using the product'southward mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the order again.
    • Attempt creating a new Google account if y'all don't already accept one and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired card"

Check to encounter if your payment method is up to date. If it isn't, update it in the Payments centre.

"Unable to complete transaction. Please use another course of payment."

Annotation: These steps also use if you meet the error message "Your payment didn't get through. Please try a unlike payment method or attempt once more later."

Try the following:

  1. Check to see if your payment method is up to date. If information technology isn't, update it in the Payments center, then try your purchase again.
  2. Make certain y'all accept enough coin in your account for the purchase.
  3. If you're still having issues, contact your banking company to come across if there's a problem with your account.
  4. Attempt making the buy again with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If y'all see this message, it might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • Nosotros need a little more than data to protect your account confronting fraud.
  • We demand a niggling more information to comply with EU law (European customers simply).

To fix the consequence, endeavor the following:

  1. Get to the Payments center.
  2. Accept action on whatever errors or requests in the payments center.
    1. You might need to verify your identity before you can buy anything through your Google Account.
  3. Brand certain your name, address, and payment information are up to date.

"Unable to process payment: Low card balance"

You might non have enough funds in your account to make the payment. Check your business relationship balance or contact your depository financial institution.

Ineligible or unavailable credit or debit card

Carte du jour is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. You lot must verify the card before you can employ information technology again:

  1. Go to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the account with the grayed-out menu.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, you lot'll detect a temporary charge on your card argument forth with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If yous try to verify the payment method once more:

  1. Confirm which card y'all want to verify.
  2. Bank check how long ago you tried to verify your card.
    • If less than 2 days: Await up to 2 days.
    • If more than 2 days: Cheque your card statement. You should find a temporary accuse from Google chosen "GOOGLE TEST," with an viii-digit code.

Card is grayed out & says "carte du jour is ineligible"

You tin can't apply this card for this purchase. Endeavour to make the purchase once more with a different card.

If the card you want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments contour

Acquire more nigh what to do if you temporarily or permanently closed your payments profile.

If you lot're still having trouble, contact support.

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